SAET INDUCTION
Through advanced remote assistance technologies, on-site technical support, preventive and predictive maintenance programs, and continuous hardware and software upgrades, the company supports customers at every stage of their equipment lifecycle.
Thanks to an international network of experienced service teams and highly specialized engineers, Saet Induction guarantees rapid intervention and real-time technical assistance wherever customers are located. Innovative solutions such as CMS 4.0 and augmented reality aided maintenance enable smarter monitoring, faster diagnostics, and more efficient troubleshooting, fully integrating induction systems within Industry 4.0 environments.
FOR GLOBAL SUPPORT globalservicehd@saetemmedi.com
Our help desk team is available for a prompt response to guide customers over the phone or through remote control.
The remote system allows our engineers to communicate with Saet Induction systems through modem or wireless network.
This technology provides real time analysis of equipment
located at our customer’s requirements.
HELP DESK
TELE ASSISTANCE
Our worldwide network of service centers and experienced service teams is ready to provide immediate response to customers wherever they are located.
We ensure fast response and effective troubleshooting to minimize downtime and restore operations quickly.
Maintenance and repair interventions are carried out directly on site by qualified technical personnel.
Risk of induction system downtime can be dramatically reduced by implementing a proper maintenance program.
Saet Induction preventative maintenance procedures are customized according to each specific power unit and control system.
We are committed to the continuous improvement of your induction system reliability.
During field visits, our engineers evaluate the operating conditions of the machine and diagnose the cause of equipment failure.
Once the root cause has been identified, our engineers make recommendations for system improvements.
Saet Induction engineers and designers will evaluate the operating condition and process capability of your equipment.
We can propose rebuilding or upgrading the process or machinery.
Saet Induction can assist customers with a detailed analysis to manage the entire retrofit including the installation and start up at your site.
CMS4.0 is an hardware module linked to Saet Induction frequency converters.
It is designed to increase their connectivity and computational power.
Induction equipment are no longer stand-alone machines. Fully integrated within the Industry 4.0, Saet Induction converters dialogue with the plant network, send signals to Control Rooms where the whole production can be monitored, and from which they receive instructions regarding setup and quality sampling.
This is made possible by CMS 4.0, a smart connection
device making information about production, alarms, maintenance and quality available on a touch panel, on the
Machine HMI screen, and above all on any device with a Web Browser, in a safe and controlled way.
This platform is a product fully created and based on the needs for the programming and management of maintenance (preventive and predictive) of equipment installed worldwide.
It provides a modular management, with possibility to choose and install different work packages, which can be selected from the following:
PREVENTIVE MAINTENANCE
PREDICTIVE MAINTENANCE
A breakthrough in knowledge sharing with the use of augmented reality devices, Saet Induction Reality is the ultimate experience of remote guidance, where onsite maintenance, troubleshooting and production restoring take place by means of an industrial tablet, connected with Saet Induction HQ in voice and video, capable of overlaying hand and tools, movements on screen, text chatting, screenshots and video recording.
Saet Induction best-in-class field service is now instantaneously available, reducing time of analysis, enhancing first-time fix ratio, leading to major savings thanks
to reduced downtime.
USEFUL LINKS
